FAQs

Memberships

1. What is the My Discovery Elite Loyalty Program?
The My Elite 4 Loyalty Program is a loyalty program for the frequent guests staying at the hotels managed by Jefferson Hospitality Group – IVY LUSH, F&F

2. How can a guest apply for membership?
Members can enrol online at www.ivylushhotels.com and sign up using their social media accounts to complete the enrollment.  Our Front Office team can also assist you regarding your registration.

3. What are the qualifications for becoming a member?
Membership is for FREE. Any interested member can either sign up online or through our Front Office personnel upon checking in.

4. What are the benefits of becoming a member?
Members enjoy exclusive benefits and special access to the best deals. They also earn points and through their accumulated points redeem room nights, dining credit and spa vouchers. (refer to the benefits page)

5. Can non-frequent guests apply for the loyalty program?
Yes, non-frequent guests are welcome to apply for the My Elite 4 Loyalty program.

6. Is there an applicable fee to join the loyalty program?
There is no joining fee for the My Elite 4 Loyalty program

7. Will the guest be an automatic member once they have booked a stay at Jefferson hotels?
Guests will be invited to join the My Elite 4 loyalty program after they check out. They will start earning points on their next visit. 

8. Are there levels or tiers of membership?
Yes.  The levels are Blue, Silver, Gold, and Platinum.

9. What are the requirements for upgrading to the next membership tier?
Members will be upgraded to the next membership status provided they maintain the membership requirement (through earning new points) within the membership year.

10. How long is the validity of the membership?
Membership is valid for two (2) years.

11. Will my membership be applicable in all The Jefferson Hospitality hotels?
Yes. A member may use and avail of discounts from any Jefferson hotels.

12. Is membership to My Elite 4 transferable?
No, membership is not transferable.

13. Can the family members, relatives, and spouse, claim membership benefits or rewards on behalf of the member?
No, redemptions may only be made by the My Elite 4 member.